Focus Direct Names New President -
Roy, Utah October 29, 2009 – Focus Direct, Inc., a subsidiary of Focus Services,
LLC, has named Paul R. Liljenquist as President. Liljenquist is responsible for
all aspects of Focus Direct’s operations, including expanding current lines of business
in the direct response and customer care sectors of the business services industry.
Liljenquist will report to John Porter, Chief Executive Officer of Focus Services,
and will continue in his current role of Director of Sales & Marketing for Focus
Services for the immediate future.
“Focus Direct is committed to providing visionary leadership, quantifiable success
and new opportunities to our clients,” said Porter. “Paul Liljenquist is an excellent
leader who understands direct response and customer care in established and emerging
industries. Focus Direct’s clients will benefit from his ability to grow a business,
develop new services and technologies and do it in a cost effective manner.”
Focus Services is a privately owned call center service provider based out of Utah,
specializing in multi-product telesales and customer relationship management. Focus
Services has just under 1,500 employees working in nine facilities, both domestically
and internationally.
Liljenquist joined the Focus Services team in 2008 and has extensive experience
in many aspects of customer relationship management. Liljenquist has a Bachelor
of Science in Business Administration from Brigham Young University. Prior to Focus
Services, Liljenquist worked for DealerSocket where he served as National Accounts
Manager and for Yao Yang Enterprises as National Sales Manager.
“I’m excited to take the helm of Focus Direct. We have a great team, both domestically
and internationally, that drives results for our clients. Our clients can continue
to expect exceptional performance from Focus Direct. We look forward to great things
to come.”
A Devastating Loss -
Roy, Utah August 25, 2008 – Focus Services, a privately
owned contact center based out of Utah, with just under 2,000 employees working
in eight Focus facilities, both domestically and internationally, suffered a great
loss on Sunday morning when four of their employees perished in a tragic plane crash.
Focus Services had five employee volunteers who were embarking
on the third annual humanitarian expedition to Guatemala. It was with great sadness that we learned of the death
of four longtime employees and the injury of another. All were courageous individuals
who were taking time away from their families to serve others and make the world
a better place.
Focus’ President, John Porter said, “The Focus family and
our community have suffered a great loss in the passing of four of our dearest friends
and associates. They were outstanding individuals who will be greatly missed.”
“We are at a loss for words and deeply saddened by the
tragic event. We pray for the families as they go through this difficult time,”
said Kris Cottrell, Vice President.
On behalf of the employees at Focus Services we extend our condolences to the families,
and offer our prayers, thoughts, and sympathies during this time of loss.
If you would like to make contributions, separate accounts have been set up in John
Carter and Cody Odekirk’s name at Zion’s Bank. Separate accounts for Jeff Reppe and Lydia Silva
have been set up at Sauk Valley Bank. Donations can be made at any Zion’s or Sauk Valley branch.
Contact Info: John Porter, President
jporter@focusservices.com
For more info
Cick Here
Former PRC call center bought by Focus Services 4/30/2008 -
http://www.wcfcourier.com/articles/2008/04/30/business/local/10308694.txt
A recent article published in "The Enterprise Newspaper Group" in February 2007 reads -
Focus Communications, an Ogden-based firm that provides inbound and outbound call center services, is preparing to open a 500-employee facility in Roy.
The firm has purchased a 26,400 square foot building at 4102 S. 1900 W. and hiring is under way, according to Logan Bowen, director of recruiting and public relations for the company, founded in 1994. The Roy center is expected to open in mid-June, she said.
In addition to the 500 new call center jobs, most involving inbound calls, the Roy facility also will employ roughly 30 managers, according to Bowen. They will join some 1,600 Focus Communications employees in Utah, Iowa and Illinois.
In addition to providing inbound/outbound call center services, Focus Communications also has multilingual capabilities and offers inbound e-mail and chat, outbound e-mail “blasts” and outbound voice messaging.
Focus Communications, which will retain its headquarters at 457 E. 26th St. in Ogden, purchased the Roy building with the assistance of Commerce CRG.
Focus Services purchases call centers in the Midwest – August, 2005 -
http://www.qctimes.net/articles/2005/09/17/news/business/doc432ba5f4966d9707274072.txt
Focus Services has appeared three times on the Fastest Growing Companies list – October, 2002 -
Focus Services ranked No. 4 in Utah Fastest Growing Companies – July, 2002 -
http://www.findarticles.com/p/articles/mi_go2498/is_200207/ai_n7126582